Privacy Policy

Two in One Junk Removal LLC
Effective Date: December 1, 2025

Two in One Junk Removal LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, or use our services.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or disclose SMS opt-in data, phone numbers, or consent records for marketing or promotional purposes under any circumstances.

1. Information We Collect

Personal Information

We may collect the following when you request services, contact us, or make a payment:

  • Name
  • Email address
  • Phone number
  • Physical address
  • Payment information
  • Communication consent records, including SMS and email opt-in timestamps

Non-Personal Information

We may automatically collect:

  • IP address
  • Browser type
  • Device and operating system information
  • Website usage and analytics data
  • Cookies and similar tracking technologies

Customer Communication Data

This may include:

  • Contact and inquiry form submissions
  • Appointment details and service preferences
  • Service history and customer feedback

2. How We Use Your Information

We use collected information to:

  • Provide and perform junk removal services
  • Schedule, confirm, and manage appointments
  • Process payments and transactions
  • Send service-related communications and customer support messages
  • Maintain records of consent and communication preferences
  • Improve website performance and user experience
  • Prevent fraud and ensure security

3. SMS Messaging and Compliance

Text Message Program

By opting into our SMS program, you may receive text messages related to services you request, including appointment reminders, scheduling updates, and customer support communications.

  • SMS messages are sent only after explicit opt-in
  • Timestamped consent records are maintained
  • SMS consent is not required as a condition of purchase
  • We comply with TCPA and CTIA guidelines

Opt-Out

  • Reply STOP at any time to cancel messages
  • You will receive a confirmation of opt-out
  • No further messages will be sent unless you re-opt in
  • Opt-out requests are processed within 24 hours

Message Frequency and Content

  • Message frequency varies by service activity
  • Messages are service-related unless explicit promotional consent is provided

Help and Support

Carrier Information

  • Message and data rates may apply
  • Carriers are not responsible for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared only with SMS aggregators or service providers strictly for message delivery.
All other uses explicitly exclude SMS opt-in data and consent records.

4. Information Sharing and Disclosure

We do not sell or rent personal information.

We may share limited information only in the following cases:

Service Providers

  • Payment processors
  • Scheduling and CRM platforms
  • SMS delivery providers

All vendors are contractually required to maintain confidentiality and security.

  • When required by law or legal process
  • To protect rights, safety, or property

Business Transfers

  • In the event of a merger, acquisition, or asset sale
  • Data remains protected under this Privacy Policy

SMS opt-in data and consent are excluded from all sharing except for message delivery providers.

5. Data Security

We use reasonable administrative, technical, and physical safeguards, including:

  • Encryption of sensitive data
  • Access controls and authentication
  • System monitoring and updates
  • Employee training
  • Secure backups and recovery procedures

No transmission method is 100 percent secure. While we take strong precautions, absolute security cannot be guaranteed.

6. Cookies and Tracking Technologies

We use cookies to:

  • Analyze website traffic
  • Remember preferences
  • Improve functionality
  • Measure performance

You may disable cookies in your browser settings, though some site features may not function properly.

7. Your Rights and Choices

You have the right to:

  • Request access to your personal data
  • Request correction or deletion
  • Opt out of marketing emails
  • Opt out of SMS by replying STOP
  • Withdraw consent for future communications

To exercise these rights, contact us using the information below.

Our website may contain links to third-party sites. We are not responsible for their privacy practices. This policy applies only to information collected by Two in One Junk Removal LLC.

9. Changes to This Privacy Policy

We may update this policy from time to time. The current version will always be posted on our website with the effective date noted above.

10. Contact Us

Two in One Junk Removal LLC
Phone: 919-703-3991
Email: twoinonejunkremoval@gmail.com
Website: https://twoinonejunkremoval.com

By using our website or services, you consent to this Privacy Policy.